Tag - bad service

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Take Heed Neighbour! Don’t Get Burned!

Take Heed Neighbour! Don’t Get Burned!

I love snuggling up beside our gas fireplace during the winter. It’s the coziest. However, ever since the incident when our daughter backed up into the hot glass and scorched her leg, the unit has sat cold and flameless. Avery is now nine and she understands the concept of “danger” and “don’t touch that” and “it’s hot” so it’s safe to turn the gas back on and fire it up! When we flipped the switch this season, nothing happened. It’s was all very anti-climatic. My husband examined the fireplace innards which involved head scratching, random grunting noises, followed by some cursing—fun to watch, but not effective in terms of igniting my flame. My man is a lot of awesome things. A fireplace repairman is not one of them. On this quest for fire I hired a company take a look. The service guy arrived promptly and was polite and seemed efficient. He removed a decade’s worth of nasty spider webs and crud from the fireplace and cleaned the glass on the door. I paid for him to do this not knowing how easy it is to do myself. Dammit. He claimed the pilot assembly part was corroded and pointed to[…]

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